Post-Hej! Backchannel reflections

The two backchannels at Hej! provided by Jaiku and Onelinr was used quite a bit during the conference. I was monitoring the channels and talking to people about them during the entire time of the conference. Here are a few things I noted:

  • OnelinrTotal count of posts: Jaiku, 278. Onelinr, 1129. I think there are three main explanations for the difference in the amount of posts. The first one is of course the slight barrier of having to sign up for Jaiku and having to use the Jaiku interface for posting which, IMHO, feels just a tiny bit more complex than Onelinr’s. The second reason is that Onelinr is anonymous, whereas Jaiku is not, and this definitely affects the amount and contents of posts. The third has to do with the fact that Jaiku posts are recorded and tied to one’s identity, while Onelinr posts are not–something that came up when I talked to people.
  • On a rough count, there were 51 negative comments written on Onelinr, or 4.5%. 5, or 0.5%, of these I consider severly negative (they should probably have been moderated out). On Jaiku we had 10 negative comments, or 3.6%. 1, or 0.3%, severely negative comment. Generally, posts on Jaiku were more positive and appreciative in character, whereas on Onelinr comments were more “chatter/gossip”-like. This certainly also has to do with the fact that the Onelinr channel is completely anonymous. People don’t want to be pointed out as the “one who complains”. In my opinion, many of the negative or sarcastic comments on Onelinr actually made the discussions and talks more exciting and interesting to watch. But in a few cases I think it would have been good if comments were simply moderated out.
  • I’ve for this reason been working on a basic moderation system for Onelinr. It’s very simple; if you log in as a moderator you have “remove oneliner”-permission on one or a number of channels. Several moderators can have permission to the same channel. Moderations are broadcasted live to all connected clients. I’m not yet sure how to solve the problem of giving initial moderator access. Probably it will work like this: if you create a channel the system will ask you if you want to create an account for moderator access. As a moderator you will then be able to give more moderators access to the channel. I will wait with rolling this out until I’ve gathered more feedback.
  • I have not yet a system in place to monitor the number of people who are watching a channel. This would however be fairly simple to implement. There were 57 members on the Jaiku channel, and 220 unique visitors to Onelinr during the course of Hej! (Google Analytics).

Finally I’d like to share some of my favorite Oneliners from the Hej!-channel:

  • “You can find marketers everywhere, techies nowhere. That says something in itself.”
  • “As a user I don’t f*cking “generate” stuff. Create maybe. But am I a USER still?”
  • “Optimize your business model, rather than your code.”
  • “Mysql. Not invented here.” [on Spotify's proprietary database]
  • “Oh dear. World domination is two years away.” [On the Erlang talk]
  • “We need a slow motion replay on this.” [On the Erlang talk]
  • “Björn is making spectacular sense.” [On Björn Jeffreys talk]
  • “N95 wt Flickr+Jaiku = Human 2.0″
  • “Hard to make humans do things. You need truzt.”
  • “38% dogs unfortunately.” [Reply to Nikolaj Nyholms statement that 62% of all photos contain humans]
  • “Users generate users (in the best of cases).”
  • “I sell hahah!!! i take money haoohhaa.. i ski in the alps haahaa” [On Johan Stael von Holsteins talk]
  • “onelinr = the matrix”
  • ruiwen
    Nice observations. The lack of any identification on the Onelinr channel definitely gave participants more "freedom" in their posts. Glad we had both channels going during Hej! though. Feel that it gave a far more in-depth perspective into the emotions and mood of the audience in real time. Instant feedback anyone?
  • martin
    As a presenter at the Hej conference, what are your feelings on the audience hacking away in the eerie glow of their MacBooks during your performance?
  • Well, that's the way things are at these conferences :) I was hacking away quite a bit during some of the other talks. Luckily, much of the lost attention was "re-captured" by the backchannels...
  • During conferences, usually one doesnt give 100% attention to the speaker. Assuming 65% attention is given, i guess the backchannels merely provide the listeners a good option for their remaining 35% of attention. =D

    Hmm...I dislike the idea of moderation. I think one essence of Onelinr is that it provides an unguarded pathway for airing of views and comments.

    How about this? Create two categories, moderated and unmoderated. People can choose between these two options and then accordingly add the number of moderators they want and set the 'moderation level' to the level they're comfortable with. As opposed to hiring moderators across the board. For instance, event A can have tight moderation but B has a slightly slack one (determined by organisers). Event C can have no moderation whatsoever.

    Give the power to the people!
  • and yep...your idea of giving the option to the user for moderation will work.
  • sriram: good point about the moderation issue. i've been giving it some more thought and I agree that "real-time" moderation is not the nicest thing--sort of a mini-version of a chinese firewall. I have another option here: A subtle thumbs up-down icon on the right hand side of each oneliner, where users could vote up or down oneliners (mini-digg). oneliners which are voted down become faded or get some other marker. hmm, it's a though one...

    also got some feedback from beata on it. she wants to use Onelinr in her next conference, too. she thinks it could be a useful tool for the moderator to tap into.
  • Quick thoughts from the back of my head. I see a fundamental difference. it depends, if you want to give moderation to select few or to all.

    If you want to have a selected person(s), then they could have the extra option of an "X" button next to posts.

    If you want to give it to the masses, the users could digg it. But issue would be how many diggs mean ultimate deletion? Who decides this? What's the cut off point?

    Unless, you have a "flag (or flagg =P) if inappropriate" button. The moderators can then decide if the post is deemed inappropriate.
  • ah, true. a mark as inappropriate button might do the trick :) . on digg-style: I was just thinking in absolute numbers. the problem with these ratings is that suddenly you get this less-initimate-rating-system-feeling in the chatroom, which is usually not so good for the community-intimacy-feeling. so a simple "Mark as inappropriate" button might be better. I too agree on the moderation options. most channels would be completely unmoderated whereas a few ones would have one or more moderators. hmm hmm.
  • yeah...should also think about not affecting the flow of the chat. Meaning users shouldn't be forced to take any extra step (page pops up, additional mouse movements to other parts of the screen, new sentences to type etc). It all should go with the flow with minimal disturbances to hand or mouse movements.

    That mark as inappropriate button could come at the end of the sentence as opposed to a fix spot at the right or left hand side of the screen, for instance, so it minimizes hand movements and increases the user's flow with the postings.. ;)
  • it will also be a good indication on where the sentence ends. one thing i notice with onelinr is that if it's not a onelinr, it takes an additional step of looking for the original sentence.
    -------
    Hi my name is Sriram Krishnan
    and I come from Malaysia
    Introduce yourselves guys
    ---------

    Reading bottom to up is confusing in this case.
  • ah all good points, will try to find time soon to fiddle with some UI tweaks and introduce some of the features we've discussed. i'll let you know.
  • awesome. looking forward.
  • martin
    sriram: I guess I prefer conferences where it's possible to attend 65% of the talks and then pay close to 100% attention (whatever that means).
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